IT Field Technician

Lewisville, TX

Full Time

Mid Level

If you’re the kind of person who enjoys figuring out why something broke (and fixing it before anyone else notices), this role is for you. As a Field Technician at PrototypeIT, you’ll be the go-to problem solver across a wide variety of client environments—jumping between troubleshooting networks, deploying new systems, and helping users get back up and running fast. No two days look the same: one minute you might be imaging machines or assisting with a new client onboarding, the next you’re onsite tackling a hands-on issue that couldn’t be solved remotely. This role is perfect for someone who likes staying on the move, enjoys working directly with people, and takes pride in delivering solutions—not just fixes. You’ll play a key part in keeping our clients running smoothly while continuously building your technical skillset along the way.

QUALIFICATION STANDARDS

Physical Requirements:

Moderate lifting or exerting force of up to 40 pounds occasionally, and up to 20 pounds frequently
Required to travel to customer locations as scheduled. Overnight travel may be required
Ability to maintain a high level of visual attention and mental concentration for significant periods of time as required by preparing and analyzing data, test results, computer hardware and software, etc.
Ability to manipulate necessary office equipment, computer software, hardware and equipment
Frequent communications, occasionally for extended periods, by telephone
Activities before and after regular business hours may be required

Education & Experience:

Bachelor’s Degree in Computer Science or Management Information Systems, or related field or related work experience
Experience with Microsoft Products including Windows Desktop, Server and the Office Product Suites
Experience with virtualization platforms including VMware, Hyper V, RDS
Experience with desktop and app virtualization platforms including Citrix and Azure Virtual Desktop
Network+, Security+, CCNA, MCP, MCSA 2012/2016 preferred
Experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls
Experience troubleshooting/configuring VOIP phone systems
Experience troubleshooting Mac end points
Experience with RMM and PSA tools. MSP experience a plus
English fluency required
Excellent oral, written, and interpersonal communication skills
Requires self-direction, tact, diplomacy and a clear courteous and professional manner when dealing with the public
Efficient research, organizational and time management skills
Ability to prioritize tasks
Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision
Detail-oriented; productive without compromising quality

Knowledge, Skills, & Abilities:

Provides superior customer service practices

Communicates professionally whether in person, email, telephone, or ticketing tool, internally and externally
Demonstrates effective listening and provides appropriate feedback
Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results

Shows initiative in job performance to improve current processes and suggest new ways of doing things
Works under minimal supervision. Some independent judgment is necessary

DUTIES & FUNCTIONS

Essential:

Maintain regular contact within the department and periodic contacts with other departments, supplying or seeking information on specialized matters
Perform basic network administration (adding users, assigning rights, etc.).
Directly contact end users to resolve issues.
Troubleshoot network issues.
Install/update software and service packs.
Perform client onboardings
Document and perform software and hardware installation.
Deploy new products/software/documents.
Perform cable/hardware configuration and server assembly.
Approach all encounter with customers and fellow employees in a friendly, service-oriented manner
Maintain compliance with prototype:IT’s standards including regular attendance, grooming, and security guidelines

Marginal:
• Perform other duties as requested by management.
• Attend meetings/training as required by management.

Participate in continuing education

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you currently authorized to work in the U.S.?* YesNo

The job location is hybrid. There is a mix of work from home and work from our office in Lewisville, TX required. Are you able to work in our office at least 2-3 days per week?* YesNo

What are your salary requirements?*

Have you provided onsite IT support by working with clients in person?* YesNo

If yes, to the question above, what type of tasks did you handle?

What are your current hobbies or outside interest?*

Is there anything else you would like to tell us about yourself or past experience?*

Human Check*

Submit Application